Privacy Policy

Terms & Conditions & Privacy Policy

Privacy Policy

This Privacy Notice explains how we at a “The Reindeer Accommodation” use any personal information we collect about you. In this document, “we”, “our”, or “us” refer to The Reindeer Accommodation.
What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit variable to each booking terms and condition displayed at the time of booking .

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was OK with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it is regarding your booking or for an emergency and/or we have been unable to contact you by email.

How is your data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Stripe.
Neither we nor Stripe will share your information with any third party unless there is a legal reason for doing so.

Marketing

We would like to stay in touch with you to send information about our Accommodation, any special offers we may have or local events. We send occasional emails ( normally no more than one a month ) to people on our distribution list. The distribution list is managed by us.
If you would like to receive these newsletters please click here
you may change your preferences or unsubscribe via unsubscribe link at any time.
We will never pass your details onto any third party.

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For EU/commonwealth guests;
Name and nationality·
For non commonwealth/ non EU guests;
Name, nationality, passport number, address of next destination·
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at info@stayinsouthwell.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

Surveillance CCTV Cameras

We have 12 CCTV cameras on the outside and inside of the premises. 1 camera looks down the drive at the main gate, 3 cameras looks over the beer garden and entrance towards the front door of the main entrance. 2 camera looks down to the corridor in Accommodation. 4 camera looks out over different sections in the building and 2 cameras look over in building hallway corridor in front of rooms entrance. None of the cameras are pointed at the guest windows.
We use these cameras for the security of our property, ourselves, our animals, our guests and our guests.’ property. 
The data is recorded securely online and is only kept for 60 days.
The only people to have access to this data are Accommodation owner Ema Nanda and her husband Rama Nanda. The data can only be accessed via an app on my smartphone, which is password protected.


Terms & Conditions

PLEASE NOTE THAT ALL BOOKINGS BOOKED OVER TELEPHONE or EMAIL OR ONLINE ACCEPT BOOKING TERMS AND CONDITIONS AS BELOW. IF YOU DO NOT ACCEPT BOOKING TERMS AND CONDITIONS, PLEASE CALL US OR EMAIL US IMMEDIATELY WITHIN 2 HOURS TO CANCEL THE BOOKING. IF YOU DO NOT INFORM US OF ANY CANCELLATION NOTICE WITHIN AN HOUR, YOU ARE LIABLE FOR THE BOOKING CONTRACT WITH US AND FULL PAYMENT FOR YOUR BOOKING. PLEASE NOTE THAT BOOKING MADE WITHIN DAYS PRIOR TO ARRIVAL ARE NON REFUNDABLE.


Arrival and Check-in procedure: 
Access to our Accommodation is 24 hours however Check in time from Monday to Friday is from 16.00 and from 14.00 for Saturdays and Sundays. Please let us know your arrival time if you are planning to arrive before 17.00 p.m from Monday to Friday so that we can make sure that some one can meet you on specified time; please call us on +44 1636 337008 if you feel any difficulties. From Monday to Friday if you check in before 17.00 p.m please follow the Beer Garden Entrance ( Grey Gate) and proceed to court yard. Check out time before 10.30 a.m. Early check in is possible however you have to let us know before and depending on situation we will try our best to organise early check in. A early check in fee may be applicable.


Payments, Deposit and Cancellation Policy: 
Please kindly note that, the only method of payment for the booking is Cash or card payment on arrival or Bank transfer or card payment before arrival. Please note that deposits for room reservation taken at the time of booking or after booking are non refundable. We can change or cancel the reservation for free of charge before 14 days minus deposit. If you make any changes after 14 days, you are liable for full amount of the booking to us. We are in right to cancel the booking in case of changes in circumstances due to emergency or any unexpected reason however we will notify you in advance and try to find any alternative accommodation without any obligation. 
PLEASE NOTE THAT BOOKINGS MADE WITHIN 14 DAYS PRIOR TO ARRIVAL ARE NON REFUNDABLE.

Pet & Smoking Policy
One pet per room is allowed with one booking( guest must bring their own pet bed), however we may allow more than one pet depending on situation and you must call or email us to get our consent. Charges may be applicable for pets. Smoking is not allowed in any part of our Accommodation and we may charge your card or deduct deposit for the cost of the damage in case of smoking or any activities leading to damage our property.

Deposit & Credit/Debit Card Authorisation Policy 
We may ask you credit/debit card details which will be used as security against your booking whereby you authorise us to charge your card in case of no show or any damage caused by you to our property.

Who we are

Our website address is: https://stayinsouthwell.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.